Privacy Policy

1. Who we are

Tru Motorhomes Ltd ("we", "us", "our") is a motorhome and camper conversion company registered in England and Wales. Our registered address is Unit 1, Desford Lane, Ratby, Leicester LE6 0LF.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit trumotorhomes.co.uk or contact us directly.

2. What data we collect

We may collect the following personal data:

• Contact information — name, email address, phone number
• Enquiry details — messages you send via our contact form or WhatsApp
• Usage data — pages visited, browser type, IP address (collected anonymously via analytics)

3. How we use your data

We use your personal data to:

• Respond to your enquiries and quote requests
• Communicate with you about your conversion project
• Improve our website and services
• Comply with legal obligations

We will never sell your personal data to third parties or use it for unsolicited marketing without your explicit consent.

4. Legal basis for processing

We process your personal data under the following lawful bases (UK GDPR Article 6):

• Legitimate interests — responding to enquiries and running our business
• Contractual necessity — fulfilling a conversion order or agreement
• Legal obligation — where required by law

5. How long we keep your data

We retain enquiry and contact data for up to 3 years after last contact, or for as long as necessary to fulfil a contract. Financial and legal records are kept for 6 years in line with HMRC requirements. You may request deletion at any time (see Section 7).

6. Sharing your data

We do not sell or rent your personal data. We may share it with trusted third-party service providers (e.g. email delivery, website hosting) solely to operate our business. These providers are contractually obligated to keep your data secure and not use it for their own purposes.

7. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict processing
• Data portability
• Lodge a complaint with the ICO (ico.org.uk)

To exercise any of these rights, contact us at [email protected].

8. Cookies

Our website may use essential cookies to ensure the site functions correctly. We do not use tracking or advertising cookies without your consent. You can control cookies through your browser settings at any time.

9. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. Our website is served over HTTPS.

10. Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page will always reflect the most recent version. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact us

If you have any questions about this Privacy Policy, please contact us: